Customer Support Specialist

About the role

You will work with passengers, drivers, and partners, helping resolve issues and keep operations running smoothly. This role is for someone who is comfortable working with real situations, not scripted responses, and can communicate clearly across different scenarios.

Responsibilities

• Respond to customer and partner inquiries
• Handle booking-related questions and issues
• Support drivers and fleet partners
• Help resolve operational problems
• Communicate clearly and efficiently
• Work with internal tools and systems

Requirements

Must have

• Strong written English
• Ability to communicate clearly and calmly
• Experience in customer support or similar roles
• Ability to work independently in a remote environment
• Attention to detail
• Ability to understand and follow structured processes

Nice to have

• Additional languages are a plus
• Experience in travel, mobility, or service platforms
• Experience with support tools (Intercom, Zendesk, etc.)
• Ability to handle multiple conversations simultaneously
• Basic technical understanding (web/apps)

What we offer

• Real product with real operations
• International and flexible work environment
• Remote setup
• Opportunity to grow into operations or product roles
• Direct impact on user experience

About Meilora

Meilora is building a modern mobility platform focused on transfers and related travel services. We combine product thinking, operational clarity, and scalable technology to create a better experience for travellers and service providers.